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Food Theory: McDonalds WANTS It Broken! The Secret of McDonalds Ice Cream

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  • Опубліковано 14 січ 2022
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    Have you ever gone to McDonalds dreaming of some cold, satisfying ice cream only to find the machine is BROKEN? Theorists, I sense something is afoot here. Today, I'm getting my metaphorical hands dirty and wading into the melty mess to find out if something shady is going on. I don't think anyone is prepared for what we are going to find...
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    Credits:
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    Research:
    wendys/status/934...
    mcbroken.com/
    www.youtube.com/watch?v=SrDEt...
    www.mirror.co.uk/news/us-news...
    www.wired.com/story/they-hack...
    www.npr.org/sections/thesalt/...
    people.com/food/mcdonalds-fra...
    kytch.com/landing
    www.mashed.com/135144/the-rea...
    Chickfila.Mo...
    www.pinterest.co.uk/pin/73852...
    www.franchisedirect.com/foodf...
    www.fastfoodmenuprices.com/mc...
    www.ftc.gov/tips-advice/compe...
    uk.practicallaw.thomsonreuter...
    www.youtube.com/watch?v=KimFm...
    www.law.cornell.edu/uscode/te...
    en.wikipedia.org/wiki/Motor_V...
    en.wikipedia.org/wiki/Electro...
    static-pt.com/modelManual/TAF...
    www.repair.org/stand-up
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КОМЕНТАРІ • 8 942

  • 8Spikey
    8Spikey 4 місяці тому +6029

    I remember when my son and I walked into a McDonald's and they said that only the ice cream machine was working. We looked at each other and wondered if we were in an alternate dimension.

    • Bøxed
      Bøxed 22 години тому

      @Matthew Young genie movie? Alladin?

    • Holly Langley
      Holly Langley День тому

      NO way

    • MONKE
      MONKE 2 дні тому

      @koko6504 the heaven universe

    • Wise Dominate
      Wise Dominate 3 дні тому

      I think I'm in that dimension, cuz not once have I gone to a McDonalds with a broken ice cream machine

    • David James Magtibay
      David James Magtibay 5 днів тому

      Ice cream machines are only broken in America, or at least ice cream machines are never broken in our country

  • Frizzy KiKi
    Frizzy KiKi Місяць тому +181

    The McDonald's I worked at would have the machine do a heat clean once a week in the morning. For some reason we were told to tell people the machine was broken even though it was just stuff off for cleaning. I have no idea why because I'm sure I would have been yelled at less if I could have just said it was being cleaned 🤦‍♀️ the real conspiracy is that McDonald's just hates their staff

    • Nathaniel Weller
      Nathaniel Weller 9 днів тому

      @Godless Death I guess it probably depends on what the owners say but the ones who own the stores I have worked for say once a week. I've cleaned a decent amount of the parts for the machine before I just haven't ever actually seen anyone disassemble or reassemble said parts so that's really the part I don't know.

    • Godless Death
      Godless Death 10 днів тому +1

      @Nathaniel Weller Depends on the store. I'm the one who cleans the machines at my store and its once every 2 weeks. It's not hard to clean them but takes a couple hours.

    • Nathaniel Weller
      Nathaniel Weller 13 днів тому +1

      @Godless Death the machine should enter heat mode every night on it's own and it's supposed to be taken apart and cleaned once a week i'm trying to learn how to clean one myself so I know how to do it.

    • Frizzy KiKi
      Frizzy KiKi 13 днів тому +2

      @Godless Death you are right. It was the full clean I meant. We did it once a week and heat clean every night. I confused them I wasn't the maintenance person I was just there every morning it was being done.

    • Godless Death
      Godless Death 13 днів тому +3

      once a week!? it should be doing a heat clean once a day and being fully taken apart and cleaned every 2 weeks

  • Kitkat Bug1
    Kitkat Bug1 Місяць тому +144

    being a McDonald's employee my particular store, run by people who own 15 stores, are actually suing the company who provides the machine because of people thinking stuff like "it's broken on purpose", we don't want it to be. why would we want customers to cus us out and yell at us? the providers are milking us for money and having us take the brunt of the public's displeasure

    • Nathaniel Weller
      Nathaniel Weller Місяць тому +1

      @Jonkea The Gamer yes but keep in mind the company and more accurately the franchisees have to pay money each time they call a mechanic out to LOOK at the ice cream machine and more to fix it when it is broken.

    • Jonkea The Gamer
      Jonkea The Gamer Місяць тому +1

      The title is referring to the company, not the employees

    • Liam Najor
      Liam Najor Місяць тому +6

      I mean...it is...Tyler made a flawed machine with the full intent of generating a repair racket.

  • BlakFoxxMuzik
    BlakFoxxMuzik 3 місяці тому +168

    As a current employee, I can say that it's not ALWAYS broken. Sometimes the machine overheats and a mechanic has to come out, but it's not as bad as we tend to make it. And *trust me*, we want it to work as much as you do (because we can have free ice cream and other food)

    • garry howes
      garry howes 11 днів тому +2

      As a current employee I agree. Last time I tried to use the icecream machine I didn't notice it was doing the automatic heat clean thing and ended up with icecream as hot as oil (no exaggeration) all over my hand. Now I have the story of how I burnt myself with icecream.

    • Nathaniel Weller
      Nathaniel Weller Місяць тому +1

      I feel that pain I've been an employee at McDonalds for 3 years the amount of times I hear someone ask me if the machine is up on a daily basis is more than a little annoying especially since 9/10 times it isn't broken. You heard me right folks most of the time the ice cream machine isn't broken. My first store whenever it was broken it would take 2-3 weeks for the mechanic to come out to fix it. Our owners aren't happy about that but not just because it's that restaurant specifically but all the ones they own. I also feel the whole we want the ice cream machine to work just as much as the customers thing because i love me some milkshakes, but I think a lot of people don't realize that the ice cream machine uses the same stuff that cars use to keep it cold and just like cars when the machine uses too much of it; it runs out. As MatPat said in his video there are certain things that can only be done by the company that produces our machines because believe it or not plenty of ice cream machines McDonalds uses they don't actually own. That plays into the whole having to call a mechanic out to fix it and it taking 2-3 weeks for the mechanic to actually come out thing. There are also times where the machine has to be taken offline for cleaning and that can take several hours otherwise if we didn't do it our shakes, flurries, cones, and sundaes would be just like Sonic's blasts. Granted there are times and restaurants that will take their machines down on purpose just so they don't have to sell ice cream, but not a whole lot of stores do that and it's usually only during the last few hours of that store's operation. Otherwise if we say the ice cream machine is down it's because it is ACTUALLY down for one reason or another. Whether or not it's done on purpose it's a different topic entirely that's open for debate but if it is done on purpose it isn't McDonalds doing but Taylor's.

    • BlakFoxxMuzik
      BlakFoxxMuzik Місяць тому +1

      @Haidyn I can answer any question you like to the best of my ability in regards to McDonald's

    • BlakFoxxMuzik
      BlakFoxxMuzik Місяць тому +2

      @Haidyn I did lol. I'm literally telling you the truth. I don't care about whatever contract. I would argue with my boss because I wanted the machine fixed before the Oreo shamrock McFlurry so I could try it out

    • Haidyn
      Haidyn Місяць тому +1

      @BlakFoxxMuzik must be a pretty in depth contract to have you not say anything about it 🤔

  • Zellec
    Zellec 3 місяці тому +83

    Imagine going to McDonalds and when the dude says the ice cream machine is broken saying “yeah, I know why!” And explaining this whole video.

    • Esha G
      Esha G 23 дні тому +1

      I promise if you do that to me at the maccies I work at, I’ll love you for it lol, I adore food theory and the other channels Matpat is a part of

    • Justaspy
      Justaspy Місяць тому +8

      The fact this is even a video in the first place goes to show how many people never got their icecream

  • Louis Rossmann
    Louis Rossmann 4 місяці тому +1974

    What's most interesting to me is how this slowly creeped in. 50 years ago we were a culture that took such pride in repairing what we owned, having the freedom to repair what we own, extending the natural life of our own property. It's not like someone flipped a switch and then magically, everything from cameras to medical equipment to agricultural devices and consumer electronics were all unfixable. It was a slow creep over time to the point that most people didn't even notice until past decade.
    Thank you for going over this that more people have an idea what is happening, so that hopefully we can reverse it together!

    • Westrim
      Westrim 8 днів тому +1

      That's recency bias. The struggle for right to repair has been going on about as long as civilization. There's documentation about guilds in Roman times insisting that only they be allowed to repair the things they built. There are contracts from the water wheel driven looms days that forbade anyone but the manufacturer from servicing parts of it (and then records of the resultant injuries/fatalities when owners both refused to ignore the contract or shut down a dangerously compromised loom). This has been going on forever. Parts are just more complicated now, and there are more of them.

    • Robert Coffey
      Robert Coffey Місяць тому

      It is always, always about the creeping expansion of corporate greed. With the introduction of electronics into every facet of our lives, corporations have been given free reign to lock everything down in ways that the consumer isn't readily able to circumvent on their own. So it's definitely a "because they can" and "because money" situation.

    • Joey Cameron
      Joey Cameron 3 місяці тому

      And this applies to the McD's ice cream machines as well. When I worked for the clown in the mid 90's, we took those machines apart every night to clean them and inspect the inner parts and had calendars for when we would replace the scrapers and always had bags and bags of the o-rings to replace whenever needed. And at that time the ice cream and shake machines were 2 separate machines. And if for some reason they weren't working, the first step was for an employee that knows how to tear the machine down to do exactly that to try to diagnose the problem. Usually just an assembly error.
      During my second tour with the Clown in the mid 00's was when I learned of the new Taylor machines. And while ours were not down very often, I was surprised that when it did go down, the manager said we HAVE to call Taylor and that we were not allowed to take it apart. Even though, underneath it is basically the same machine, just now computerized.

    • Sameenoobgaming
      Sameenoobgaming 3 місяці тому

      @ArtistAnthony thanks mr obvious

    • ArtistAnthony
      ArtistAnthony 3 місяці тому

      @Sameenoobgaming It's a bot, not a real person.

  • Kaitlyn :3
    Kaitlyn :3 2 місяці тому +9

    I asked someone who works at McDonald’s why the ice cream machine never works, and he said that if the machine is just very very slightly dirty it’ll shut itself off until it’s perfectly clean. So they have to tell customers a lot that the ice cream machine is down again so they can clean it for the 100th time that day

  • Antoni Antek
    Antoni Antek 3 місяці тому +13

    im suprised there are still theories about food, keep going! lets see how much theories about food can be created! i belive in you mat!

  • NS777
    NS777 Місяць тому +5

    As a Canadian, I can say that I’ve never once seen a broken McDonald’s ice cream machine.

    • Toast
      Toast 14 годин тому

      same! canadian mcdonalds is the best!

  • Luke Wright
    Luke Wright 3 дні тому +4

    I asked someone that used to work at McDonald’s why the ice cream machine is always broken. She said it’s not broken, her coworkers just didn’t feel like making ice cream. What a bruh moment

  • Synne Bergan
    Synne Bergan 4 місяці тому +8437

    i live in norway and i've honestly never encountered a "broken" ice cream machine at mcdonalds, the closest i've gotten is once at burger king

    • bog
      bog Місяць тому

      same in canada

    • Theo
      Theo Місяць тому

      same happened to me here in turkey

    • Georgie
      Georgie Місяць тому

      In australia i’ve never had a broken ice cream machine but i’ve seen a lot of broken frozen coke machines in my time

    • bacon boy
      bacon boy 2 місяці тому

      Same for germany

    • Hello Goodbye
      Hello Goodbye 2 місяці тому

      I think it’s just a us problem lol

  • SuperRelic 64
    SuperRelic 64 3 місяці тому +2

    As someone who worked at McDonald's for a few months, the first question I always asked the manager before I even clocked in was if the machine was working. I'd say the one I worked at had it working about 45% of the time from the months of June to late November. Glad someone explained better why that's the case.

  • THGAwesome
    THGAwesome 3 місяці тому +5

    2:11 McDonald's in India has no beef as its illegal, they instead has the Mac maharaja

  • Denzel Delaney
    Denzel Delaney 3 місяці тому +3

    I remember one hot summer years ago, I went to get a simple cone and the guy said it was broken so I settled for a Sprite, then a mother with her 2 toddlers asked for the same thing RIGHT AFTER me and they got theirs no problem, including the mother. Needless to say I was a bit salty about it

  • Father Freddie
    Father Freddie 2 місяці тому +1

    The Food Theorists make documentaries on random topics so interesting. Appreciate the hard work 🤔 ❤️

  • Mirit Skeen
    Mirit Skeen 4 місяці тому +1398

    Im usually a bigger fan of GT and FT but these real-world theories are quickly becoming some of my favs, Love learning abt things I can use in my real life and sound smart using!

    • Dao_of_potato
      Dao_of_potato 4 місяці тому

      I mean, as long as you don't like NFTs...

    • JellyBeanGamer
      JellyBeanGamer 4 місяці тому

      What do you mean? Can you not use the knowledge of a fictional character in a game franchise trapped in a pizzaplex with similar features as a kid who died years ago being a robot or fazgoo clone in your life? Psshhh, that’s a bunch of crap.

    • Fiona Pang
      Fiona Pang 4 місяці тому

      I used to like them more than they become more lore stuff 😅
      So noe food theory is my favourite as well as THE SCIENCE behind. Its mt source of fun learning lol

    • Jitesh Ramakrishnan
      Jitesh Ramakrishnan 4 місяці тому

      We have two FTs tho

  • Cass
    Cass Місяць тому

    Wow! This is such an interesting video. Had no idea about any of this but it makes so much sense. I officially cannot go to a McDonald's now without thinking about this channel thanks to you and your amazing team!

  • Jasper
    Jasper 3 місяці тому +1

    When I worked at mcdonalds in high school, our ice cream machine was almost never down, then again my store didn't have this specific ice cream machine

  • Fat Cat Sports
    Fat Cat Sports Місяць тому +1

    Food Theory: Does a drink taste different depending on what you drink it from (plastic glass metal etc)

  • Licinius Varrus
    Licinius Varrus Місяць тому

    In the couple of years I worked at a McD's in the US, I quickly realized that the unreliable ice cream machine is a sham.

  • Just Some Guy without a Mustache
    Just Some Guy without a Mustache 4 місяці тому +4904

    I always thought McDonald’s always has their ice cream machine broken, because it was never working in the first place.

    • ArtistAnthony
      ArtistAnthony 3 місяці тому

      @xXSlayerOfSoupXx That happens alot, not just here on YT.

    • Miles Prower
      Miles Prower 4 місяці тому

      The workers don't want to clean them

    • Amy Tattersfield
      Amy Tattersfield 4 місяці тому +1

      I Never Had A Problem With The Ice Cream I'm Not Happy Some People Have Had A Problem.

  • Charlie
    Charlie 2 місяці тому

    I heard from my friend who works at McDonald's that making certain ice creams was too difficult so all the workers decided to say the ice cream machine was broken lol.

  • CopperK-9
    CopperK-9 Місяць тому +1

    A friend of mine used to work at a McDonald's and they always said that the machine cleans itself and they can't stop the cleaning cycle. So they always say it's "broken" because that's easier to say than "it's cleaning itself and we can't turn it off or stop it."

  • supersmex
    supersmex 3 місяці тому +2

    I don't even eat McDonald's (unless I've broken my sobriety and crave Garbage) but these are always fascinating

  • Kookeh
    Kookeh 3 місяці тому +16

    I love when they say "I'm sorry the ice cream machine is broken/down/under going maintenance/ect" and not even 5 minutes later a friend of theirs or an employee will walk out with a cone, mc flurry, or a sundae like "broke? ha! nah we just don't want to clean it"

  • Ian Studios
    Ian Studios 4 місяці тому +661

    True story:
    I used to work at a McDonald's and almost *everything* broke except the ice cream machine,the only time it "broke" was when one poor soul put milk in the machine instead of the ice cream mix
    It took a few hours to clean it out but after that it was fine

    • Avalon Page
      Avalon Page 4 місяці тому

      do you live in my down, lol

    • Uprising
      Uprising 4 місяці тому +4

      one of my co-workers does that on purpose sometimes when it’s overwhelmingly busy. i’m surprised he hasn’t gotten fired yet

    • Matthew Wilkins
      Matthew Wilkins 4 місяці тому +3

      Same! Here in Australia it's exactly the same. We had our own maintenance guy fix the machine

  • derchesten
    derchesten 3 місяці тому +1

    The only time I've ever encountered a broken ice cream machine was in a local roasted chicken joint. McDonald's I've cream machines were the most reliable thing I've encountered in my life

  • nuya buisness
    nuya buisness 2 дні тому +1

    Yeah proprietary machines are a pain in the rear. I used to work at a pizza shop that partially cooked its pizza dough on a thermal press for assembly and speed of cooking. The machine cost 10 grand and was only made by a single firm in Italy. Thankfully they subcontracted their service calls to a service with a quick response time, but if they needed a specific part, or god forbid a new machine the turnaround time to get it from the manufacturer was weeks long

  • ShinobiSora
    ShinobiSora 2 місяці тому

    I always hear about the ice cream machines being broken, but I've never experienced it. I also rarely get ice cream at McDonalds so that's probably why. And if I do it's in the middle of the day. I think I remember Sonic's ice cream machine being broken once. I think it was also late and it was once.

  • Nathan Allard 007 48
    Nathan Allard 007 48 День тому +1

    I’ve never seen a faulty ice cream machine, and I go to McDonald’s often-ish.

  • Csala Bálint
    Csala Bálint 4 місяці тому +2108

    When I was working at mcdonalds, I once had the question of "Why am I even working here for slightly over minimum wage, when they could easily create a machine that pumps out burgers flawlessly without ever dropping one", then the next second when one of the cashiers told a guest that the ice cream machine is broken, I came to the sudden realization that "Oh yeah, it'd just be broken all the timr"

    • keeganshigh
      keeganshigh 24 дні тому

      A pompous McDonald's worker?

    • Champion of the Dark Soul
      Champion of the Dark Soul Місяць тому

      @WackoMcGoose a kids show is not a good example of automation.

    • Jakub Toman
      Jakub Toman 2 місяці тому

      @Csala Bálint I can't find it too. All I found is fryer automation from 2019 and "vending machine" from 2016.
      I have my info from people who work for McD on a regional scale.

    • Csala Bálint
      Csala Bálint 2 місяці тому

      @Jakub Toman Source? I searched for it, but only found automated drive thrus and kiosks

    • Jakub Toman
      Jakub Toman 2 місяці тому

      I'm sorry to inform you fully automated McDonald's is a thing now and it works flawlessly. Ok, not fully automated. One person is still needed for fetching the trays.

  • Dez H
    Dez H 14 днів тому

    I always thought they were just lying. I wanted a frappe from McDonalds one day, but the person in the drive-thru said the machine wasn't working. So I went home, and ordered one on Uber Eats a few minutes later, and had my frappe no problem. Though it is way too expensive.

  • Sined Dd Mk
    Sined Dd Mk 3 місяці тому +1

    This is a very very good video.
    I want to say it is the best you made, but I havent seen it all yet. It is just super interesting and informative

  • unlegndary
    unlegndary 21 день тому

    You know, the ice cream machines actually work where I live, I always wondered why people said they were broken all the time, literally any McDonald's I go to has a working ice cream machine, I live in the USA too so does that have to do with anything?

  • Baris Korkmaz
    Baris Korkmaz Місяць тому

    I've seen a lot of videos about the ice cream machines being broken in McDonald's. But, in the Netherlands it's actually never broken. I can always get ice cream 😂

  • Yoshilover
    Yoshilover 4 місяці тому +1322

    New Food Theory: How many breadsticks can you order from Olive Garden before they run out?

    • TheMilitantHorse
      TheMilitantHorse День тому

      Need this

    • Buck Rodgers
      Buck Rodgers День тому

      @Ro L,
      Now that Sir or Madam (what ever the case may be), is an intelligent answer. A rare thing these days to be sure.

    • Ro L
      Ro L День тому

      @Buck Rodgers well as a server we only visit our tables approximately every 5 minutes , 3 if it’s a very big party. That leaves around 20 rounds of breadsticks. Even if you had 40 ppl there’s only 1 extra bread stick provided per person. With that metric you could have 800 sticks. In one hour , if you waited the entire 11 hours that Olive Garden is open you could assume if your server actually honors the 3 minute visitation which they would not if you were at a single table for 11 hours. 11 am to 11 pm. You would get 8800 breadsticks which is definitely enough to significantly decrease our supply. So this is the only way I see possible for us to run out of breadsticks. Truthfully you would probably not recieve anywhere near that amount but this is the only mathematical way to get to this goal of depleting our breadsticks. This is assuming you have 40 ppl who have no responsibilities for that day and are willing to humiliatingly ask for endless breadsticks on their Friday or Saturday night as this is our only 11 hour days. And then assume your server even got you that many sticks. But hey that’s just a theory. A educated insider from Olive Garden theory thanks for reading 😈

    • Buck Rodgers
      Buck Rodgers День тому

      @Ro L,
      Except the original question was "How many can you order...?" not "How many can you order and eat...?". So your entire argument of how many someone could eat is kinda rendered invalid.

    • Ro L
      Ro L 9 днів тому +1

      @Katie Taylor the question was how many can one person or even one party order before running out , considering we don’t take parties much larger than 40 ppl on RARE pre planned occasion even if 40 ppl all ate 10 bread sticks , that’s only 400 sticks and we have way more then that , we tray up about 20 sticks a tray and can cook 5 trays at one time. So 100 can be made in the span of about 5 minutes. Trust me we have a very deep supply of breadsticks that are enough to last an entire week. It’s not really too possible to tap the supply of an entire olive gardens bread sticks.

  • Victor Hugo Vieira
    Victor Hugo Vieira День тому

    i'm so glad a i found this channel by acident. There is two thing i absolute love: Food and information.

  • Satsujin-Sha The witch KingofWolfs.
    Satsujin-Sha The witch KingofWolfs. 3 місяці тому +1

    There's one MacDonalds where I live in England (that I know of, obviously there could be more in town that I haven't seen) and it's ice cream machine is basically always working. Knock on wood

  • pheme
    pheme 3 місяці тому +1

    i would like to say i work at mcdonald’s currently out ice cream machine is always working and we don’t usually have trouble with it. so it’s either really broken or the restaurant doesn’t have enough people to be running back and forth making ice cream and do other things as well

  • Lord Of Chaos Inc.
    Lord Of Chaos Inc. Місяць тому

    I'm watching from Germany and there was definitely a period when they were all broken that is more than 14% in the range of actually remarkable. That was many years before the discussion came up in the US though and IDK how they stand today. There might also be a difference if you're on a large airport or at the countryside.

  • Carter Thiel
    Carter Thiel 4 місяці тому +868

    Its awesome to see Right To Repair becoming a mainstream issue. The fact that people are actually against it is mind boggling

    • Carter Thiel
      Carter Thiel 3 місяці тому

      @ArtistAnthony there is actually a really great explainer that Linus Tech Tips did yesterday where a single person with minimal previous knowledge created a script that wipes bots from comment sections. YT could do something if they really cared, it wouldnt be perfect, but it would be much better than it is currently

    • Carter Thiel
      Carter Thiel 4 місяці тому +2

      @Grabble please dont make this issue partisan, because its not. Right To Repair laws have been facing issues from both sides for the better part of a decade.

    • Carter Thiel
      Carter Thiel 4 місяці тому +2

      @Roland Swift really? how does RTR eliminate jobs? the only difference is that it encourages local family owned business, which puts pressure on the corporate repair monopoly. If you can explain the logic behind job loss that would be appreciated. its also fact at this point that as long as you take a look at reviews, the local repair place will out perform 1st party, unless its because of the artificial lack of parts which RTR is solving

    • Roland Swift
      Roland Swift 4 місяці тому

      what it comes down to is 1) it will eliminate job opportunities leading to an increase in unemployment amongst people with little to no other marketable skills 2) it can cause issues with accountability where they can't sue larger corporations with deeper pockets when they crash after they or a smaller mechanic forgets to rotate the tires or things like that

  • Arthur Fleck
    Arthur Fleck 2 місяці тому

    I've heard this before but pat will always be the master explainer

  • N56
    N56 3 місяці тому

    Johhny Harris made a incredible video on this and I definitely recommend it

  • YouL0calIdiot
    YouL0calIdiot 3 дні тому

    Fun fact: My local McDonald's ice cream machine never had broken in my life time

  • justin craig
    justin craig Місяць тому

    This is so interesting , bravo matpat! 👍

  • M'lady
    M'lady 4 місяці тому +586

    Right to repair is really, really important, especially when big companies like Apple are notoriously bad at fixing their own products, but your local small repair shop downtown which is a jack-of-all-trades can not only do it faster and cheaper more often than not, they may also treat you less like an idiot and more like an actual human being.

    • anonemusly
      anonemusly 3 місяці тому

      LOL all I hear is this right to repair BS. the machines McD uses cannot be repaired by just anyone, your average McD employee cannot "fix" it outside of the normal cleaning procedures the machine needs daily and bi-weekly. There is alot of tech in these machines that can fail, from something as simple as a sensor to something more elaborate like replacing a compressor. same with anything that needs repair you need someone who is trained to do that work. you wouldnt have your out of work bum neighbor who is a self proclaimed handy man come over and put a new roof on your house. you wouldnt fix your own refrigerator or air conditioner. so dont expect any McD employee to "REPAIR" these machines outside of the basic cleaning procedures it needs for daily operations. its not just the ice cream machines either. all the equipment needs repair sooner or later. thats why the company who makes it provides technicians because they have the knowledge on how and what to repair. same reason you take your car to a mechanic to get it fixed, because thats what they were trained for. bottom line is: right to repair is useless if you have no idea HOW to repair it. this only applies to you people who want someone other than apple to fix your precious iphone that you broke. if it wasnt for that, none of this right to repair nonsense would be an issue these days.

    • Jacob Shrum
      Jacob Shrum 4 місяці тому

      @Shiny Delcatty Wouldn't stuff like that be illegal under right to repair? That still makes it so that only the provider can fix the device.

    • Rae Rohan
      Rae Rohan 4 місяці тому +5

      @J M Yeah, I know the video. Both iPhones were purchased brand-new from an Apple store, so there was no chance of them already being broken or being fake copies. He confirmed both phones were functional before swapping parts. Then he swapped parts from phone A to phone B and it bugged out. Switched the parts again and the phone suddenly went back to being fully functional

    • J M
      J M 4 місяці тому +4

      @Jannik Heidemann unfortunately, this is a real thing, it even can happen if you swap parts from the same type of phone
      There is a video on UAclips of someone taking two of the same phone, opening them up and swapping a few pieces and it bugging out saying it didn't recognize anything

  • Leena A.
    Leena A. 2 місяці тому

    I thought this would be a fun light-hearted video and now I'm in the middle of corporate tea. I love it.

  • The Country Chemist
    The Country Chemist 3 місяці тому

    I remember seeing the Johnny Harris video on this. Good stuff. Glad more people are talking about it.
    Highly recommend his video.

  • EriTastic
    EriTastic 17 днів тому

    Weird though, since all the McDonald's I have ever been to had working ice machines. I always get a mcsundae with free chopped peanuts

  • Rainy City
    Rainy City 3 місяці тому

    I've only ever seen a working ice cream machine at McDonald's 3 times and I've been there so many times.

  • Marijn Peppelman
    Marijn Peppelman 4 місяці тому +382

    You're forgetting one important detail on the repair service stuff Mat: McD does not pay Taylor, the franchisee does.
    Enforcing the use of Ice-cream machines with frequent breakdowns costs McD corporate literally nothing, but brings their partner Taylor more revenue.

    • vioaDi :D
      vioaDi :D 4 місяці тому +3

      @Chris Bowe Johny Harris made a video about McD broken ice cream machine. Here is the link: uaclips.com/video/SrDEtSlqJC4/відео.html

    • R3 Bones 🇵🇭
      R3 Bones 🇵🇭 4 місяці тому

      @SniperBear 13 ik

  • Loo La
    Loo La 2 місяці тому

    I remember years ago the machine would never be broken… good old days…

  • Roku_shiv
    Roku_shiv Місяць тому

    Here in India, I've worked in few outlets In Delhi and Jaipur where Ice cream sections were built in a separate section and none of the machine had Taylor branding on them. we're using local suppliers. Never had any breakdown, even during peak hours.

  • mageius
    mageius 3 місяці тому

    you know there is an hour-long video from last year that discusses this topic and breaks down a lot more. So yeah good on you for at least passing along the basic info to people.

  • on space
    on space Місяць тому

    There was a time when my uncle and I went to McDonalds to get some ice cream but they said there was no ice cream. So we just ordered meals. But when we went up to pay we saw a woman getting her food. But one of the food was ICE CREAM

  • Peter Pie
    Peter Pie 4 місяці тому +712

    Once again, Matpat has come through with another reason to not take notice of the Golden Arches as you drive past all the fast food places on your way to your grandparents house. P.S can you do an episode on brain freezes, in the spirit of the ice cream machine and the cold weather

  • Darth Vader
    Darth Vader 3 місяці тому +1

    I live in India and I've honestly never encountered a 'broken' McDonald's ice cream machine near my locality
    I guess Mcdonalds uses a different ice cream machine here in India

  • David Nitchman
    David Nitchman Місяць тому

    Our ice cream machine always works at my McDonald’s. But when I am short staffed and already covering the positions of 3 people I just don’t have the time to make ice cream for every order, so I just tell the customers that it’s down for cleaning.

  • Ballistic Mallard
    Ballistic Mallard 3 місяці тому

    The McDonald’s where I used to work never had our machine broken, it was the coke machine that kept breaking lol

  • Shurikenmo o.0
    Shurikenmo o.0 3 місяці тому +1

    I’ve never seen a broken machine, just machines who run out of milk and had to wait to for it to cool

  • ur boi uncle JOE
    ur boi uncle JOE 4 місяці тому +805

    I’ve worked at a McDonalds for about 7 months now and I can confirm that it’s usually just because new mix got put in the machine and it’s still just ice cream soup. I’ve seen people try to serve the super liquidy stuff in shakes and people get pretty mad about it. It’s just easier to explain that it’s broken rather than not ready yet.

    • Thaias
      Thaias 4 місяці тому

      I feel like I read this before...

    • STschannel T
      STschannel T 4 місяці тому

      @Some Random Name mc milk shake brings all the boys to the yard 😉

  • Scottish Gonk
    Scottish Gonk Місяць тому

    I just remember my parents saying its because the ice-cream machine was too hard to clean.

  • Liv
    Liv Місяць тому

    Just me or the ice cream machine always works 😂

  • Seth Ali
    Seth Ali 3 місяці тому

    My work also uses the C602. Funnily enough, it's actually the shake side of the machine that currently isn't working. One of the staff members dropped and broke a part while cleaning it, and so now we have to wait for a part to be shipped from America. I live in Australia. It takes a while for stuff to arrive over here 😅

  • Microwave Helicopter
    Microwave Helicopter 3 місяці тому +1

    Mcdonalds employee: *walks into mcdonalds*
    Engineer: Hey the ice cream machine is fixed!
    Employee: Cool. *aggressive metal pipe noises*

  • Emma Castle
    Emma Castle 4 місяці тому +853

    Most of the time ours is “broken” it’s in heat mode and the customers understand “broken” better than it being in heat mode.

    • Jacob Shrum
      Jacob Shrum 4 місяці тому

      Gotta love customers. I work grocery, and I just put in the code that rounds up to the next dollar before the customer notices because we are in a coin shortage atm, and too many of them complain if I tell them I don't have any coins but the money will be taken off of their next order when they put in their customer ID. They waste my time by asking for a manager expecting to get something we can't give to them which only exacerbates the line and makes more irritable customers as a result.

    • Majin Ally
      Majin Ally 4 місяці тому

      @pete lee bc they still don’t get it

    • Majin Ally
      Majin Ally 4 місяці тому

      @Jojo Joe is this a joke?

    • James Michael
      James Michael 4 місяці тому

      @Deadly Cupid I don’t believe everything he says you know, I’m not some blind puppet, I like these videos because they teach you to look at things in a different way and consider different prices of evidence that normally get left by the wayside. These theories are fun, entertaining, and you shouldn’t need much more of a reason to decide to watch them. If you are here in the comments then either you fell for the clickbait or you like Matt’s stuff.

  • Odhrain_h
    Odhrain_h 2 місяці тому

    I currently work at McDonald’s in the UK and our ice cream machine still works it just over heats very quickly because how much we use it

  • The Nerdy Gamer!!!
    The Nerdy Gamer!!! 3 місяці тому +1

    I live in Australia and I have never had a broken soft serve icecream machine but the frozen coke machine is always broken

  • der sebbl
    der sebbl 2 місяці тому +1

    I doubt McDonalds tastes the same everywhere. They surely adapt to fit local tastes. (for example not being overly sweet when outside the US)

  • ryz.n
    ryz.n 4 дні тому

    I feel like I am the only one who never experienced this. I buy ice regularly in McDonalds tho.

  • SprigSlashVital
    SprigSlashVital 16 днів тому

    I love living in Sweden where the ice cream machine is never broken

  • Federico Cresci
    Federico Cresci 3 місяці тому

    the place where I worked had two of these, the machine is complicated for untrained personal, most of the problems are caused by employees. Also, if you cut the power it iniciates the 4hr sterilizing cycle.

  • Roger Szmodis
    Roger Szmodis 24 дні тому

    I must get pretty lucky. I haven’t run into a broken machine when I wanted ice cream in years.
    Also I worked at McDonald’s for 2 years and I never saw a Taylor tech working on the machine. It was always a local company that sent someone out when it was needed.
    Different in Canada maybe?

    • Sir. Grumpy Pawson
      Sir. Grumpy Pawson 24 дні тому

      Yes, im guessing better regulation or Taylor's unwillingness to operate in that much sparser of a country. They are able to make machines that dont break down every other day.

  • DinoGoof Hybrid Hero
    DinoGoof Hybrid Hero 3 місяці тому

    The weird thing is every time I went to my McDonalds to get a McFlurry the machine was never broken O-o

  • The Dragon Champion
    The Dragon Champion 4 місяці тому +550

    As a previous employee of McD's, there is a FEW ways to "fix" some of the errors. When the machine has a heat cycle error all you had to do to fix it is just turn it off and back on after being turned off for 20 seconds. ALSO SCREW THE FUDGE PUMPS! THEY ARE THE WORST

    • BRE undercover
      BRE undercover 4 місяці тому

      THEY ARE ALWAYS EMPTY

    • Ashe Douglas
      Ashe Douglas 4 місяці тому

      Omg the fudge pumps are terrible 😭

    • Steven Kramer
      Steven Kramer 4 місяці тому

      @Timeland I understand there are treatments for that nowadays

    • Lazy Triux
      Lazy Triux 4 місяці тому

      I also hate the fudge pumps the caramel works the the fudge you have to use your strength to yank it up

    • Yetunde Adeyemi
      Yetunde Adeyemi 4 місяці тому

      What's a fudge pump

  • The Hat Thief
    The Hat Thief 3 місяці тому +1

    I am a living LEGEND. I have never seen the machine be broken.

  • Zachery
    Zachery 3 місяці тому

    It's pretty crazy that the best tools we seem to use to fight abuse of monopolies is to prevent a monopoly rather than regulate that amount people can charge for a product or service.

  • Landon The DM
    Landon The DM Місяць тому

    Across the places in the US and Canada I've got McDonald's ice cream from in 30 years, the ice cream machine has never once been "broken". It has occasionally "just been cleaned and shut off" in the late evening but never broken

  • nxfelibata baka-kun
    nxfelibata baka-kun  Місяць тому

    Before I even watch the video I can already tell it’s going to be because McDonald’s wants you to come for the soft serve (which isn’t expensive ), but then when the machine is broken you buy something else on the menu that costs more.

  • Tibor Klein
    Tibor Klein 4 місяці тому +692

    Johnny Harris made a video about this:
    "The REAL Reason McDonalds Ice Cream Machines Are Always Broken"
    It's really interesting, I recommend watching it wholeheartedly.

    • roze-EX🏳️‍⚧️
      roze-EX🏳️‍⚧️ 4 місяці тому

      @Tina Bulea wow thats so interesting but nobody asked

    • birba
      birba 4 місяці тому +1

      @tumamaencosplay true, although i think he does sometimes cite studies and stuff when he's talking about them

    • tumamaencosplay
      tumamaencosplay 4 місяці тому +3

      @birba It doesn't help that I don't recall him ever saying, across his 3 channels, that "sources are in the description"

    • birba
      birba 4 місяці тому +2

      @tumamaencosplay i mean its in the description but in the vid wouldve been nice

    • Anna NA
      Anna NA 4 місяці тому

      They also included more stuff that has happened since Johnny's video, info that has come out during the investigation into the espionage, and the right to repair movement. So many companies have been trying to turn features of your car and household appliances into subscription services without adding any new features that justify it.

  • SuperMarioAdamYT
    SuperMarioAdamYT 25 днів тому

    The McDonalds I go to, most actually fully functioning perfectly, I literally got ice cream there last month. I guess I'm just the lucky soul.

  • 『{ kucha 🌿}抹茶🍵』
    『{ kucha 🌿}抹茶🍵』 Місяць тому

    I’m proud to say that the ice cream machine has only EVER broken ONCE in my nine years that I lived in my city

  • M3LiHah
    M3LiHah 2 місяці тому

    In Germany all the ice cream machines in a mc Donald’s I have been to, worked so first time hearing about this conspiracy 🤨

  • Juice1984
    Juice1984 2 місяці тому +1

    A follow-up: Kytch sues McDonald's
    (Story on Wired)
    I'm just surprised the article didn't do the research to figure out what you guys did: Why McDonald's was vehemently opposed to the machine.

  • Jay R. aka. Just Pelé
    Jay R. aka. Just Pelé 4 місяці тому +791

    The ice cream machine at my McD's isn't a Taylor, it's a Vevor. How? 2 franchise owners signed their contracts during a time when Taylor was having labor disputes, and rather than lose the franchisees, McD's allowed a change in the contract. That means there are 12 McD's in the USA, in TN and GA, that have soft serve machines made by Vevor. And you know what? I've never seen their machines on the fritz.

    • unlegndary
      unlegndary 21 день тому

      @elias marbina Same here, I live in Albuquerque and never had this problem before!

    • S. Rose
      S. Rose Місяць тому

      Read into this what you will, there are often times when people are told contracts are one way or else, and under duress (fear of loss) they obey or else, but there is almost always a way to fix contracts for the benefit of both parties, especially, if you might be discriminated against by the standards of the contract or their loss of you will bring about the loss of life of money. MANY people understand this, but they are also under gag. Locally, it seems to me people are dying because workers took contracts seriously and left-over ethics instead of standing their ground and legally fight contracts because of their ethics. Basically, standards are never one size fits all, there are always loopholes, that said most would be better off starting something better themselves or suing for the actual discrimination, or other issue, that started the whole thing to start with. Suits are not wrong in most cases, so often they make the world a truly better, honest, kinder, safer, and more logical place. It does not matter if a contract states something if they are doing something that could put you or others in danger it is not right and needs to go to court. It can actually be selfish not to sue, to ignore issues or settle with being the only one that gets the deal as long as you gag yourself from helping others. You can sue places that cause harm, this IS the loving thing to do even if it feels like you will lose, it may be what brings attention to the issues, so laws are rewritten. Yes, even old standing laws that allowed it in the past. It's time to start being bold for what's right.

    • Blooming Chaos
      Blooming Chaos 2 місяці тому +1

      @Dollar cost Backpacker nah its not just the usa, im from the Caribbean and the one McDonald's close to where i live barely ever has icecream, so i just get burger king alot cause its closer and they have soft serve icecream more often. Actually soft serve is the only icecream burger king has where im from

    • Joshua Satterwhite
      Joshua Satterwhite 2 місяці тому +1

      There is no way the 2 states connected to mine got so lucky but NC couldn’t 😵‍💫

    • Lu Franco Tolorio
      Lu Franco Tolorio 3 місяці тому

      But it still applied to the same thing in the video

  • Josh Erickson
    Josh Erickson 3 місяці тому

    I used to work at a McDonald’s, and 90% of the time of the ice cream machine was “broken” it would be because it was being cleaned and sanitized, not broken, or I just really didn’t want to make someone some ice cream. That’s it.

  • sonali perera
    sonali perera 3 місяці тому

    Whenever I want ice cream from Mcdonalds the machine is never broken lol.

  • n4j00n
    n4j00n 3 місяці тому

    whenever I go to Mc Donalds I can get the icecream but they just say "it's out of stock" instead of "the machine is broken"

  • Marcus Wilson
    Marcus Wilson Місяць тому

    Ima tell you now, as a McDonald's employee, no one knows how to fix it and we just can't be bothered to try

  • Wubbed
    Wubbed 4 місяці тому +349

    I still can't believe how successful this channel is, congrats Mat, and everyone else working on this! :)

  • White Dream 9934
    White Dream 9934 27 днів тому

    Believe me or not. Our ice cream machines are always fixed! I just ate a mcflurry with my burger yesteray after 5 months

  • Deadpool
    Deadpool 2 місяці тому

    When I’m eating I watch food theory
    When I’m watching a movie I watch film theory
    When I play games I go on game theorists

  • Mikhail Pascual
    Mikhail Pascual 2 місяці тому

    In the Philippines, I've never encountered this "broken ice-cream machine" it always works here

  • supernova743
    supernova743 19 днів тому

    When dealing with dairy you really need to keep all the nooks and crannies of the machines clean. Gaps in those seals are food illness lawsuits waiting to happen. However most the the reasons the machines are down is due to minor issues which could be resolved by staff.

  • Ander _101
    Ander _101 4 місяці тому +627

    I never understood the joke of “McDonald’s ice cream machines always broken” cause whenever I asked for it I never experienced that so 👀

    • GwynGwyn _
      GwynGwyn _ 4 місяці тому +1

      Same

    • Miriam Vasquez
      Miriam Vasquez 4 місяці тому +1

      You must be lucky

    • Devin Nall
      Devin Nall 4 місяці тому +1

      I mean since it's only between 10-40% of ice cream machines that are ever broken statistically speaking there's a pretty large amount of people that have never experienced that problem

    • Lane Robertson
      Lane Robertson 4 місяці тому

      Same here. I've always gotten the ice cream I asked for when I've been at McDonald's.

    • CosmicBrickFilms
      CosmicBrickFilms 4 місяці тому

      @Jexusli where I live I can never get ice cream from McDonald’s smh

  • Flame-Anarchist
    Flame-Anarchist 3 місяці тому +1

    McDo is going to be the staple of Food Theory, it will always come back

  • Zoo Renard
    Zoo Renard 3 місяці тому

    Wow. This got way more complicated than I anticipated.

  • lol idk
    lol idk Місяць тому

    i work at a very small ice cream shop with the same ice cream machine, i don’t know very much about cleaning it but i do know that all we have to do all day is to refill it with some ice cream mix.

  • Ayesha Asad
    Ayesha Asad 25 днів тому

    Every time I go to McDonald’s I always get an ice cream and ice cream machine still works

  • Mai Hesham
    Mai Hesham 4 місяці тому +340

    Well, what’s weird is, here in Egypt, I never came across a “broken” machine. Ice cream is always available in any branch. Literally.

    • SilverEtoile
      SilverEtoile 3 дні тому

      Same in Europe

    • Rong D. Memer
      Rong D. Memer 13 днів тому

      Ironic

    • sintwix
      sintwix 17 днів тому

      same in indonesia!

    • Cherrie Getison
      Cherrie Getison 25 днів тому +1

      I wonder if any employees in other countries could say anything about the repair relationship with Taylor?

    • Andrej
      Andrej 28 днів тому

      same in serbia